- 067 794 0482
- 067 769 5349
- hello@letsescape.co.za
There will be an estimated shipping date on your confirmation email and under the product listing if you bought a pre-order or back-order item.
When your order ships, you will get an email with tracking information . *The entire order will ship once the pre-ordered or back-ordered item(s) are in stock if your order includes one or more of these items.
If all you want is a status update:
Click “Track An Order” by clicking the chat icon below. If your order has been shipped, you can enter your email and order number to receive the most recent information from the carrier.
Sometimes it’s just because the tracking scans are behind schedule that the carrier hasn’t updated your tracking. When packages are picked up from our warehouse, carriers do not scan them; instead, they do so once they reach the first distribution centre. Shipments frequently reappear while in transit, on the way to delivery, or even after being delivered.
If your order has been sitting still in transit for more than 30 days:
Since the implementation of COVID, tracking scan delays have increased. As a result, our fulfillment center has mandated that we wait 30 days without a tracking update before we can submit a “lost in transit” claim. This is fortunate because packages frequently turn up again.
Please get in touch with us at vanessa@letsescape.co.za with your order number if it has been 30 days or more since you last received a tracking update for your order. We’d be happy to assist in filing a claim and arranging for the shipment of a replacement order. The worst are lost orders. We won’t abandon you.
Don’t freak out if your order is marked as delivered but you haven’t received it. There are a few reasons why this occurs more frequently than you might think. A few things you can check are as follows:
Delivery scans are frequently updated prior to the package actually reaching its destination. If it arrives late, we ask that you give it two to three days.
It might be worthwhile to inquire with your neighbours to see if it was delivered incorrectly.
Additionally, we advise you to check your confirmation email to make sure the address you provided during checkout is accurate.
And finally, since they would have the most recent information on your shipment, it is also worthwhile contacting your local post office (or whoever shipped your order).
However, if your order does not arrive within a couple of days and you are unsuccessful in contacting your neighbours, kindly contact our customer service department at vanessa@letsescape.co.za. We would be happy to assist.
All of our products are designed to promote an adventurous lifestyle in which you explore beyond your routines, go deeper in your relationships, and make priceless memories.
Each item includes our patented scratch-off film, which reveals the activity, date, or challenge you can undertake with your friends, family, or loved ones. Use the plastic scratchers that are included to reveal the chosen activity.
Each activity has an icon next to it that will help you understand what preparations you must make before beginning it (such as location, cost, etc.).
A “sticky strip” to attach your polaroid photo and a space to jot down a brief summary of your new memory are also included in our classic editions.
Although our Let’s Escape challenge books are not country or religions specific, you will undoubtedly notice some South African culture in these challenges because our company is based in RSA.
The main differences that you’ll notice are the average cost per challenge that RAND reflects and a few allusions to South African history, media, and/or games. On the Internet, each is searchable.
While some challenges do specify a general area, like a market or a body of wateryou can always modify the challenge to suit your requirements or preferences. Feel free to use your imagination when completing your challenges.
We’d love to write a book, especially for each nation, but it might take some time. No matter where you are in the world, we believe that our South African version can still give you plenty of adventure inspiration.
Recently, many online con artists have tried to sell counterfeit copies of our books. Only genuine products may be purchased from the Let’s Escape website at www.letsescape.co.za.
